Terrible experience,pathetic service

I have bought (Online) patio outdoor furniture,wall canvas picture and dark grey clairfield couch on the 8th February, Order number 139217 ,Then was delivered on the 18th February, Dark blue clairfield couch delivered instead of the dark grey as per my order. I immediately send the email notification to let their office know. They contacted me the following day, On the 22nd I got an email that I have to confirm that the item in packet nicely and ready for collection & that they’ve ordered me another couch that will arrive end of March as they don’t have the one I ordered on stock. I told them that the couch was never opened,it’s still wrapped as it came, and asked them to refund my funds. On the 23rd I received an email that one of them contacted me telephonically for confirmation,I asked them what to confirm because I already did that,why they didn’t confirm before they sent me a couch on the colour of their choice because they knew that they didn’t have what I ordered,than sending me the wrong item.

On the 25th February,the wrong item was collected and no update from them,I sent an email this morning ask for an update?they say they didn’t receive the item in the warehouse,what a torture! I was also told that the refund will only be processed after the item is received at the warehouse and that will take 7-14 working days,it took almost a week after collection,and I still have to wait for my money for another 2 weeks. I want my R14,999 back,I’ve suffered enough for it to be returned, this is the worst terrible experience I’ve ever seen. The customer service agents they don’t even greet us on the emails,no morals,not sympathetic,they don’t care about clients,actually this company is the worst.

Their contact is ***