TERRIBLE EXPERIENCE- LAURENCE 3-2-1 SET

We have had the worst experience ever with Cielo... We bought couches in March and after waiting quite sometime for delivery we found that one of the couches from the 3 - 2 - 1 laurence set was damaged at the bottom. After logging a complaint we waited approximately almost a month for them to pickup the old couch and drop off a new one , just to find it had EXACTLY the same problem! We then waited ANOTHER +-3 weeks for ANOTHER new couch

So after receiving our 3rd and final couch which is finally " correct " one of the couches headrest broke and now we are in the same pickle as before ... sitting with poor feedback and poor customer care.... We were given a video from their factory so that we can try and fix it ourselfs at home which in my opinion is pathetic!

Let's hope THIS time we can get something right With Cielo !