LC
LIT C
1 reviews | Active since May 2024
21 May 2024, 08:18
Terrible experience
Purchased a couch on the 14th of April that had false information advertised on their website product page. Their offer to resolve the issue was for me to pay an additional 58% of the original price to receive an equivalent product. I decided to return the couch rather and am now still waiting to receive the refund.
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Replies (1)
Cielo's replyOfficial
21 May 2024, 10:13Dear LIT Solutions,
Thank you for bringing this to our attention,
We apologize for the delay involved with receiving your refund.
A Supervisor will be in contact with you shortly.
We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase.
We strive to provide accurate information about our products, and it's disappointing to hear that there was misinformation on the website.
Thank you for bringing this to our attention,
We apologize for the delay involved with receiving your refund.
A Supervisor will be in contact with you shortly.
We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase.
We strive to provide accurate information about our products, and it's disappointing to hear that there was misinformation on the website.
Regarding the resolution offered, we understand your concerns about the additional cost, and we apologize for not meeting your expectations.
Your feedback is valuable to us, and we will review our policies to ensure better transparency and customer satisfaction in the future.
Kind Regards
Customer Service Team
Cielo's reply21 May 2024, 10:13
Official
Dear LIT Solutions,
Thank you for bringing this to our attention,
We apologize for the delay involved with receiving your refund.
A Supervisor will be in contact with you shortly.
We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase.
We strive to provide accurate information about our products, and it's disappointing to hear that there was misinformation on the website.
Thank you for bringing this to our attention,
We apologize for the delay involved with receiving your refund.
A Supervisor will be in contact with you shortly.
We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase.
We strive to provide accurate information about our products, and it's disappointing to hear that there was misinformation on the website.
Regarding the resolution offered, we understand your concerns about the additional cost, and we apologize for not meeting your expectations.
Your feedback is valuable to us, and we will review our policies to ensure better transparency and customer satisfaction in the future.
Kind Regards
Customer Service Team