Terrible Experience

I really hate giving companies negative reviews on social platforms. Unfortunately, after a month of trying to deal with this company, I have no choice.

We purchased an Asgard Queen four-poster bed and side tables from Mellisa at Cielo Design Quarter on the 13th of April 2023 for 30000 rands. We collected the bed and assembled it at home. The slats the mattress sits on top of were totally rotten and riddled with woodworm holes to the extent that 4 of them actually snapped in half as soon as the weight was app****. Cielo was contacted and immediately went over all terms and conditions with us. After 3 or 4 days of back-and-forth frustration, Cielo customer care agreed to replace the slats. Today is the 10th of May, a month has passed and after nothing but lies, empty promises and no accountability taken by them, we still do not have our bed slats to put our mattress on top of.

Unlike Cielo, I keep my promises, and I promised a social review of their service if I had not received a call back from them today, 10 May 2023 by 12H00.

Simply stay away from this company when looking to buy furniture, they over-promise and under-deliver.