PS
Palesa S
1 reviews | Active since May 2023
16 May 2023, 04:32
Terrible experience
I waited for three weeks to receive my order. The couch was delivered on the 11th of May and it had a hole at the back and some parts of the leather are torn. The couch has rips, tears, cuts, and stains. It looks like a proper second hand couch. How did the couch even leave the warehouse?
I have been sending emails requesting for a refund and asking for the couch to be collected since the 12th of May. They are not responding properly with my request for a refund .This was my first time purchasing from Cielo. I am very disappointed!
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Cielo's replyOfficial
16 May 2023, 15:00Dear Palesa
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will do due diligence to ascertain the root cause of your issue. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and the inconvenience incurred.
Keep Well. Stay Safe,
RegardsCustomer Care Department
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will do due diligence to ascertain the root cause of your issue. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and the inconvenience incurred.
Keep Well. Stay Safe,
RegardsCustomer Care Department
Cielo's reply16 May 2023, 15:00
Official
Dear Palesa
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will do due diligence to ascertain the root cause of your issue. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and the inconvenience incurred.
Keep Well. Stay Safe,
RegardsCustomer Care Department
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will do due diligence to ascertain the root cause of your issue. This will be given our utmost attention.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and the inconvenience incurred.
Keep Well. Stay Safe,
RegardsCustomer Care Department