Terrible Customer Service

I purchased a patio set from the Ballito store and was told by the salesperson that this item was new and would not go on black Friday sales. Today I see the item on sale on their website. My order has not been delivered so I would like to cancel the order due to misleading information. The customer service team asked the Ballito store manager to contact me to discuss the reduced price, however she did not contact me. I called the store on two occasions eventually getting through to the manager who is not willing to cancel my order, despite me not receiving any confirmation that my order has been dispatched. It has not been delivered and I should be allowed a full refund. Unacceptable customer service from everyone involved in the process.