Terrible Customer Service

We are extremely dissatisfied and disappointed with the service we have received from Cielo and their sales reps at the Roodepoort branch at Kwena Square. Upon being promised availability of stock, arriving at the store to purchase promised stock, we are told they are sold out. We are very unhappy that the staff can guarantee a customer access to something and simply turn the customer away with no resolution when they arrive at the store. There was also no attempt to rectify this situation when speaking to management. We have purchased numerous items from Cielo before whilst setting up our first home, but with such poor handling of this situation Cielo has lost a customer.