Terrible Customer Service.

Item: Cielo
Rating: 1
Author: Nsovo M

My order was damaged upon delivery. I reported on the day of delivery. It's been a month, and still no assistance. I've called, emailed and whatsapp'd! I am ignored.

Helpful (0)

Replies (3)

Cielo's replyOfficial

09 Oct 2023, 16:05

Good day Nsovo

Thank you for taking the call.

We apologise for the inconvenience caused.

As discussed, the collection/exchange has been arranged and the new tracking details will be sent to you via email soon.

Kind Regards
Customer Service Team.

Cielo's reply09 Oct 2023, 16:05

Official

Nsovo M's updateReviewer Update

10 Oct 2023, 15:24

24 hours later still nothing. . . No sense of urgency.

Nsovo M's update10 Oct 2023, 15:24

Reviewer Update

24 hours later still nothing. . . No sense of urgency.

Cielo's replyOfficial

11 Oct 2023, 10:44

Good day Nsovo

We have made the arrangements and the process is being expedited.

Kindly look out for a call from the collections coordinator.

Kind Regards
Customer Service Team

Cielo's reply11 Oct 2023, 10:44

Official

Good day Nsovo

We have made the arrangements and the process is being expedited.

Kindly look out for a call from the collections coordinator.

Kind Regards
Customer Service Team