1 reviews | Active since Jan 2017
Terrible after sales service - issue second hand goods when you purchase a new item
<p>I purchased a Cantilever umbrella on the 12th December 2016. After hardly being used it broke on the 01st January. It was collected on the 12th January 2017, supposedly fixed and returned yesterday 24th January 2017. After opening it up we saw that they delivered an old, broken and faded umbrella. Definitely not the new umbrella that we purchased. I emailed Claire Koen twice and have still not received a reply. I also called called this morning (25th January 2017) however she is not taking my call. This is unacceptable. I purchased a new umbrella and am expecting one in return. Cielo's after sales service is terrible and they are robbing people blindly.</p>
Initially I was quite upset about my experince. Claire however got back to me later that afternoon (after I tried getting hold of her) and pushed management for a resolution. Subsequently a new part was delivered yesterday and I am extremely happy. Claire advised that she will take this up further with the technical manager.
Initially I was quite upset about my experince. Claire however got back to me later that afternoon (after I tried getting hold of her) and pushed management for a resolution. Subsequently a new part was delivered yesterday and I am extremely happy. Claire advised that she will take this up further with the technical manager.