Terrible after sales service

Their products are great, in store sales service also great but you wait so long for your goods. I have had to constantly follow up and only after going in store to complain did we get any assistance. I placed an order for a bed on 3 Dec, was advised it would be delivered end Dec, then only after I contacted their help centre was I advised it is coming end Jan. Delays are fine, but at least communicate. I have had to constantly follow up on my order. Note...its 30 Dec today and stil waiting for our bed.