LC
Liezel C
1 reviews | Active since Jan 2021
19 Dec 2023, 21:25
Termite damaged furniture
Do not buy from Cielo. I bought a Kingslin tv stand and it arrived with termite damage. Within the packaging there was evidence of active infestation and getting a replacement piece seems to be impossible as they try to convince you termite damaged wood is rustic.
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Cielo's replyOfficial
20 Dec 2023, 01:30Dear Liezel
Thank you for your review.
We are truly disappointed that we are unable to meet your expectation regarding your Kingslin TV Stand.
The items in question are manufactured from recycled/reclaimed pine which has of course been exposed to various elements, including possible woodworms, and hence also the various holes in the timber. It is therefore not unusual for residue in the timber, including wood powder, dust or even dead termites to still fall from the wood – especially initially after moving, installing or transporting the items – or even if when the item is perhaps moved, rattled or bumped.
The Kingslin TV Stand is one of our many popular products, and have not had any confirmed reports of active borer beetle in the wood. To our knowledge, any termites that may have been present in the wood is no longer active as a result of the fumigation done. The factory where these products are made is regularly fumigated, and each batch of products are fumigated.
We really sorry that we unable to meet your expectation, we will expedite collection hereof.
We will contact you directly to discuss further.
Kind Regards
Customer Care Team.
Thank you for your review.
We are truly disappointed that we are unable to meet your expectation regarding your Kingslin TV Stand.
The items in question are manufactured from recycled/reclaimed pine which has of course been exposed to various elements, including possible woodworms, and hence also the various holes in the timber. It is therefore not unusual for residue in the timber, including wood powder, dust or even dead termites to still fall from the wood – especially initially after moving, installing or transporting the items – or even if when the item is perhaps moved, rattled or bumped.
The Kingslin TV Stand is one of our many popular products, and have not had any confirmed reports of active borer beetle in the wood. To our knowledge, any termites that may have been present in the wood is no longer active as a result of the fumigation done. The factory where these products are made is regularly fumigated, and each batch of products are fumigated.
We really sorry that we unable to meet your expectation, we will expedite collection hereof.
We will contact you directly to discuss further.
Kind Regards
Customer Care Team.
Cielo's reply20 Dec 2023, 01:30
Official
Dear Liezel
Thank you for your review.
We are truly disappointed that we are unable to meet your expectation regarding your Kingslin TV Stand.
The items in question are manufactured from recycled/reclaimed pine which has of course been exposed to various elements, including possible woodworms, and hence also the various holes in the timber. It is therefore not unusual for residue in the timber, including wood powder, dust or even dead termites to still fall from the wood – especially initially after moving, installing or transporting the items – or even if when the item is perhaps moved, rattled or bumped.
The Kingslin TV Stand is one of our many popular products, and have not had any confirmed reports of active borer beetle in the wood. To our knowledge, any termites that may have been present in the wood is no longer active as a result of the fumigation done. The factory where these products are made is regularly fumigated, and each batch of products are fumigated.
We really sorry that we unable to meet your expectation, we will expedite collection hereof.
We will contact you directly to discuss further.
Kind Regards
Customer Care Team.
Thank you for your review.
We are truly disappointed that we are unable to meet your expectation regarding your Kingslin TV Stand.
The items in question are manufactured from recycled/reclaimed pine which has of course been exposed to various elements, including possible woodworms, and hence also the various holes in the timber. It is therefore not unusual for residue in the timber, including wood powder, dust or even dead termites to still fall from the wood – especially initially after moving, installing or transporting the items – or even if when the item is perhaps moved, rattled or bumped.
The Kingslin TV Stand is one of our many popular products, and have not had any confirmed reports of active borer beetle in the wood. To our knowledge, any termites that may have been present in the wood is no longer active as a result of the fumigation done. The factory where these products are made is regularly fumigated, and each batch of products are fumigated.
We really sorry that we unable to meet your expectation, we will expedite collection hereof.
We will contact you directly to discuss further.
Kind Regards
Customer Care Team.