Take money and run Cielo

We have been speaking to people at Cielo about a mattress-topper ordered incorrectly and had to be exchanged for a KingXL duck-feather duvet. a Week ago the came to collect the topper and did not bring our duvet?? We already paid for it?? The same time of the mattress-topper our bed's legs broke and we contacted Cielo. We were told that they will send us new legs but all all of this happened 7 weeks ago?? How do Cielo do business? They are more than willing to take your money, but don't deliver.