Table Bay Mall Cielo worst shop and management I have ever done business with

I made a mistake of buying from Cielo before I read the reviews. Never in my life Experienced such bad service. Bought demo set on 9 Feb. When delivered, leather damaged on all couches which was clearly done while packing or transported. Saleslady, Caroline confirmed marks were not there when we inspected. Manager Alfonzo never returned calls, or always “just stepped out”. Drove through and waited until he could see me. After he refused to take responsibility, and offered discount on next purchase, I realized that I need to spend more to get rid of damaged set, and we agreed that I would pay in difference and set would be collected and new set would be send when old collected. Back home got email new set won’t leave warehouse before old set back in shop. Treating customer as a ********! He send delivery guys after about 3 calls and more mails and again he said I had to pay another R600 to collect (distance 11.5km). Which I did, to get rid of this set! Again after collectiin, not answering my calls or mails, I drove to shop again. Alfonzo very smooth talked and said I would change my opinion of bad company. I said proof it. Almost 2 weeks later I send mail again. He rep**** that he is “shocked” to see it is not delivered yet and would find out and come back, which again, he neglected to do. 2 days later again I sent mail, to only receive reply of a waybill nr, but wrong company name. He did not bother to reply on 3 mails and my phone calls. I eventually phoned head office and received correct courier name and telephone number. By then, my cel phone bill is sky high! Lady by the name of Franceska, very helpful said she would arrange delivery next week. She also said they only received the delivery note the previous day??? and also asked me to write a review because they have numerous complaints but nothing can be done if customers do not complaint and the complaints at the branch will never reach management. Hope this is only the bad branch and not the whole company.