1 reviews | Active since Sept 2020
Swop out of beds due to space constraints.
I purchased 4 3quarter beds that were too big for the rooms in my house. Cielo did swop them out but i had to pay for new wrapping to wrap the 4 3 quarter beds and i had to pay for the new beds to be delivered at the same time when the delivery guys were collecting. I found that to be a money making skeem as the beds were delivered and collected by the same guys who delivered the 4 3 quarter beds initially. And they did say that they are the ones that deliver in the area i live in whereas Cielo said it will any other 3rd party that would be delivering not the guys who initially delivered. Cielo after sales is not the best and should consider putting the customer first. As a customer i felt that they can do better. I won't be purchasing from Cielo again. As it is i have ordered the rest of the furniture for my house from another supplier.
Thank you for brining this to our attention,
Please accept out sincere apologies for the poor service you have received from us.
This isn't the level of service we strive to deliver,
Please note that it is never our intention to provide such dissatisfying service.
We are very sorry for your experience.
Please anticipate a call from the customer service administrator.
Kind Regards
Customer Service Team.
Thank you for brining this to our attention,
Please accept out sincere apologies for the poor service you have received from us.
This isn't the level of service we strive to deliver,
Please note that it is never our intention to provide such dissatisfying service.
We are very sorry for your experience.
Please anticipate a call from the customer service administrator.
Kind Regards
Customer Service Team.
