WF
Warren F

1 reviews | Active since Mar 2025

24 Mar 2025, 07:37

Super slow service time and time again

Dealing with Cielo is a tremendous inconvenience every time! Delivery takes weeks, and exchanges or refunds even longer. You are not adequately kept up to date as their system sends random emails regarding the status of things that do not align with the time line. The information on their website is also incorrect so you order items based on thei information and when they arrive they have ot be returned. Will be thining twice before I purchase anything from Cielo again.

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Replies (1)
Cielo
Cielo's reply24 Mar 2025, 09:19
Official
Dear Warren, 

Thank you for bringing this to our attention. 
We sincerely apologize for the frustration and inconvenience you’ve experienced. 
Your feedback is incredibly valuable, and we’re committed to improving our communication and processes. 
We will urgently look into your case to ensure we address these issues promptly. 

Kind Regards, 
Customer Service Team