Substandard furniture and service

Their furniture looks great. The shop is helpful. There it ends. We were delivered a bed, which we had to assemble. The parts were incorrect. After much calling and haggling, we received the same INCORRECT assembly parts twice. Plus the lats were short. After more haggling we received some extra ones. Still awaiting the tech team to call to explain how these pieces would fit. That was January. We are in July. So to refund, they first have to collect the item. That would mean no furniture and possibly lost money ?