Still Waiting For Pick-up of Incorrect Item

We ordered some goods from Cielo. The delivery happened efficiently but unfortunately one of the items delivered was of the wrong colour. We phoned the consultant who had helped us and she said that they will pick up the wrong item and replace it with the correct item.

We then received a call from the courier company (a Port Elizabeth number) and we scheduled a time for them to pick up. Nobody arrived. This has happened repeatedly!

I have had to take time off work to be at home for the pick-up. The most frustrating bit is that my time has been wasted again and again because nobody has pitched up.

The other frustrating is that after the pick-up, the item will go to the warehouse for inspection and only thereafter will the correct item be sent. I sense that it is going to be a very long wait until I actually receive the correct item.