STILL WAITING FOR OUR CHAIRS AFTER TWO MONTHS

We had a terrible experience with Cielo Brooklyn and renovating, which was supposed to be a pleasant experience for us, became a nightmare. My husband and I visited their branch in December, searching for new dining chairs. We decided on a chair we liked, and the salesperson promised us a discount if we bought it through him and not online. He also said we could collect the stock the following week from the warehouse. My husband took a picture of the chair and the code, which was the wrong code displayed on the chair, mistakenly by the branch but caused us lots of inconvenience and embarrassment. My husband received the "discounted" quote with some delivery costs added to it. When we enquired about it, they told us that their "policy is only to deliver. We decided to proceed with the deal because of the given discount. We, unfortunately, waited three weeks for our chairs only to realize they had given us the wrong ones. I phoned the salesperson, and he told us it must have been because of the displayed code mistakenly placed on the chair by the branch. At first, he told me there was a price difference in the chairs, which we were aware of, but my husband assumed that was the discount in the quote. I told him that we were not happy about the situation. He told me he would chat with his manager and respond to me regarding the issue. He phoned me back and said they would exchange the chairs at no extra cost and that customer service would be in contact within 48 hours, which didn't happen. He also said I should tell customer service that the Brooklyn branch has already sorted out the exchange fee issue. After several emails and calls, I received a phone call from customer service and told the lady our story. She told me we needed to pay the exchange fee and that I should email her about the conversation with the salesperson, which I did with no response. After another four days, my husband phoned the Brooklyn branch again, and they told us they were waiting for us to pay the exchange fee before collecting the chairs. I phoned them back, asking to speak to the salesperson, and he completely denied our conversation about the exchange fee, which is unacceptable and a principal thing for me. I asked to talk to the manager, who said I should instead talk to customer service. Our issue still needs to be resolved. The past weekend, I had a birthday party without chairs for my guests to sit on, which was very embarrassing. The service we received at Cielo is shocking and disappointing. We hope that somebody will resolve this issue.