NM
Napo M
1 reviews | Active since Jul 2017
19 Dec 2023, 16:50
Still waiting for my refund , poor customer service
Ordered a table online on the 24th of Nov hoping I can get in time to host a Christmas dinner.I get a completely different one a week later. The one I wanted can only be made in March the next year (they fail to mention this, I had to tell them) Now I'm desperately trying to get my refund to buy a new table but it's looking unlikely as I'm told the purchase was made online through a 3rd party and they cannot tell me when I can get my money back! What a way to ruin my Christmas. Oh and. the agent helping me is Chante - very poor work so far!
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Cielo's replyOfficial
20 Dec 2023, 00:59Dear Napo
Thank you for your review.
We truly sorry to hear about the frustrating experience you've had with your table order and the subsequent challenges in obtaining a refund. It's certainly disappointing when expectations are not met, especially during the holiday season.
We can confirm that your refund is being processed, with the relevant department.
We would like to thank you for your patience and considerations.
Kind Regards
Customer Care Team.
Thank you for your review.
We truly sorry to hear about the frustrating experience you've had with your table order and the subsequent challenges in obtaining a refund. It's certainly disappointing when expectations are not met, especially during the holiday season.
We can confirm that your refund is being processed, with the relevant department.
We would like to thank you for your patience and considerations.
Kind Regards
Customer Care Team.
Cielo's reply20 Dec 2023, 00:59
Official
Dear Napo
Thank you for your review.
We truly sorry to hear about the frustrating experience you've had with your table order and the subsequent challenges in obtaining a refund. It's certainly disappointing when expectations are not met, especially during the holiday season.
We can confirm that your refund is being processed, with the relevant department.
We would like to thank you for your patience and considerations.
Kind Regards
Customer Care Team.
Thank you for your review.
We truly sorry to hear about the frustrating experience you've had with your table order and the subsequent challenges in obtaining a refund. It's certainly disappointing when expectations are not met, especially during the holiday season.
We can confirm that your refund is being processed, with the relevant department.
We would like to thank you for your patience and considerations.
Kind Regards
Customer Care Team.