1 reviews | Active since Jul 2011
Still waiting for my goods that were ordered and "IN STOCK" 24 days later
LOOKS LIKE ALL THE COMPLAINTS HAVE A SIMILAR TREND. BE WARNED. Well I was actually warned against buying from Cielo by 3 different people, and its my fault that I thought surely to buy one item it cant be that bad.
I was definitely incorrect. This is the single worse customer experience for me in 2024. I specifically bought a chest of drawers online as it stated it was in stock. So I made the purchase on 3 December 2024. I then get a mail, saying this will take 2 weeks to deliver. Which I thought was ludicrous as the website states in stock.
In any event, I decided to wait the 14 days. After day 18, I went to great lengths to try and find out why I have not even been contacted as yet for delivery. Only to be told that its with the courier company for the past week with no more information given. Managed to track down the team leader who seemed helpful and I thought I was getting somewhere. This turned out to be a false hope.
It is now day 24 and I still dont even have a delivery date. I will be cancelling my order this after and making sure that Cielo refund me swiftly as they have already had my money for a month.
Please do yourself a favour and shop elsewhere! I was warned and I ignored the warning and this is where I am now.
Terrible experience. Will never go anywhere near this place again.
Thank you for taking the time to share your feedback.
We tried to call you earlier however you were unavailable at the time. We sincerely apologize for the experience you've had with your order and for not meeting your expectations. Your frustration is completely understandable and we have followed up with the couriers regarding your delivery to the new address provided recently. We are awaiting feedback from the couriers on the re-route of your order. We appreciate your patience and will ensure that your refund is processed promptly once the order is returned.
Kind Regards
Customer Service Team
Thank you for taking the time to share your feedback.
We tried to call you earlier however you were unavailable at the time. We sincerely apologize for the experience you've had with your order and for not meeting your expectations. Your frustration is completely understandable and we have followed up with the couriers regarding your delivery to the new address provided recently. We are awaiting feedback from the couriers on the re-route of your order. We appreciate your patience and will ensure that your refund is processed promptly once the order is returned.
Kind Regards
Customer Service Team
This is now another 7 days from the date of the delivery of damaged goods.
This is now another 7 days from the date of the delivery of damaged goods.