Still waiting...

Really upset with the customer care service. Bought two sofa units and noticed a sharp object/defect on one of the arm rests of the sofa units, under the fabric, after my partner’s children “cut” themselves on two occasions. It was brought to our attention by the children after they injured themselves.

We went to lay an complaint, politely.. as these things happen when products are mass produced and we were understanding, expecting the same swift and helpful service as when we bought the furniture.

We explained that photos can not be taken as the sharp object is under the fabric, the statement was “ logged” by the assistant manager of Cielo william moffet park, Verna Snyders and she confirmed that a representative will come inspect the sofa unit and that feesback would be given within two working days.

It has been more than a week now. My partner printed e-mail evidence just to “politely” follow up on the situation, but to no avail and no assistance offered. We were planning to purchase more furniture as we are currently busy renovating and furnishing 5 properties, but i’ll rather not support this company again...