STAY AWAY FROM CIELO - WORST CUSTOMER CARE. STICK TO SUPERBALIST AND TAKEALOT.

Wow, I really wish I had read the reviews on Cielo before purchasing from them. I am literally experiencing all the same things that others have experienced in their negative reviews.

I purchased a beautiful occasional chair from Cielo and assembled it just the other day. After assembling it, my husband sat on it, at this point, it's important to note that my husband weighs roughly 72kgs and is not a large man. As soon as he sat down, we heard a loud crack and saw that the actual wood of one of the legs had split completely. Clearly, this is a manufacturing defect, I mean it's obvious to any human with a hint of intelligence, right? Well.... apparently not.

I lodged a query with Cielo attaching photos and requesting a replacement. I received a dismissive response which claimed that the defect was not due to the materials or workmanship and that the warranty does not cover misuse or normal wear and tear. The response said nothing regarding a replacement and left it at that. I then tried to call the agent, YONELA, responsible for the email but she was constantly unavailable and never called me back. Today, the call centre was about to tell me she was unavailable again when I said if I couldn't speak to her then I wanted to speak to a manager or supervisor. Suddenly Yonela was available. Her telephone manners are SHOCKING!!! After being told to stop speaking and to allow her to speak (utter disbelief that any trained customer care agent could address a customer like this) I was advised that she had sent the pictures to the manufacturing/technical department for their comment and that she would revert with their feedback. I don't care about feedback, the chair is broken and needs to be replaced. I have NEVER received customer care this shocking!! Superbalist and Takealot need to start training other companies on appropriate customer service.

I am an attorney and I am well aware of the CPA and the appropriate action that Cielo is obligated to take under these circumstances. I expect a replacement and I expect it soon, preferably with less attitude and BS.

THANKS.