SS
Stephan S

1 reviews | Active since Jan 2022

14 Jan 2022, 10:39

Stay Away!

Never again. Bought couches in november only to be told two weeks later no stock. Opted for another colour, couches arrived but one part was wrong colour, then got told no more stock they have to collect. Made me feel like Im in the wrong, I had to submit photos as evidence and then get told they can only refund once stock was returned to warehouse and checked that its not damaged after they requested boxing and plastic to be removed for photos with an 8 to 14 day refund period. Today is the14th of Kan, I got refunded two days ago. Dont ever expect to be called back by customer care if you leave call back messages they stick to their email process which is so impersonal. Truely a sugarcoated ****show. @Cielo you cant be taken seriously and i wont recommend you to anyone. Go check how many hellopeter complaints you have of wrong colour deliveries, catch a wake up

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Replies (1)
Cielo
Cielo's reply17 Jan 2022, 21:16
Official
Dear Stephan,

 Thank you for your review.

We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.

Please note that we deem your customer experience as vital component of our business.

Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.

Thank you for your patience and consideration in this regard. 

Kind Regards
Customer Care