So Done with Cielo!!

This is my 2nd complaint for the same issue. I made contact with Cielo as a company on 4 December 2023 to return a couch. As I was receiving no feedback or return of calls from the customer center agent or her manager, I lodged a complaint. After the complaint, I received an unapologetic email from the customer care consultant to state that the process for collections takes 5 to 7 working days. To date the couch has not been collected. It has been 8 days now and counting. How disappointing that service levels have dropped to such a low standard. Usually when such an issue is escalated or a complaint is received, you would expect somebody to ensure that the issue is resolved asap. My experience with Cielo is so different to another company that I have recently dealt with regarding a similar issue. The area manager of that company kept in contact with me daily until the matter was resolved. The treatment that I am receiving from Cielo reeks of arrogance and indifference.