HS
Henri S
1 reviews | Active since Oct 2011
12 Oct 2025, 19:46
SLOW shipping.
Don't be fooled by the website stating your product will ship the next day after payment have been recieved. I purchased a stormfox kayak with the hope of getting it before the holiday ends. I even called the office to confirm my payment have been recieved.l and requested they exoedite shipping. Almost 7 days later and the kayak have not even been dispatched. I even offered to send my own courier. Courier guy could collect and have it at my door within 2 days and at a lower cost. Your shipping policy stinks, and so does your customer service.
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Replies (1)Cielo's replyOfficial
13 Oct 2025, 08:21Dear Henri,
Thank you for taking my call,
I am terribly sorry for the poor communication from our team and for the delivery delay.
This is not the standard of service we aim for, and we are so sorry that we fell short in this regard.
As promised, I will call throughout the course of today to advise on an accurate delivery date.
Kindest regards,
Customer Service Team
Thank you for taking my call,
I am terribly sorry for the poor communication from our team and for the delivery delay.
This is not the standard of service we aim for, and we are so sorry that we fell short in this regard.
As promised, I will call throughout the course of today to advise on an accurate delivery date.
Kindest regards,
Customer Service Team
Cielo's reply13 Oct 2025, 08:21
Official
Dear Henri,
Thank you for taking my call,
I am terribly sorry for the poor communication from our team and for the delivery delay.
This is not the standard of service we aim for, and we are so sorry that we fell short in this regard.
As promised, I will call throughout the course of today to advise on an accurate delivery date.
Kindest regards,
Customer Service Team
Thank you for taking my call,
I am terribly sorry for the poor communication from our team and for the delivery delay.
This is not the standard of service we aim for, and we are so sorry that we fell short in this regard.
As promised, I will call throughout the course of today to advise on an accurate delivery date.
Kindest regards,
Customer Service Team
