1 reviews | Active since Dec 2016
Slow service on damaged items
I bought a patio dining set on the 05 December 2022, it was delivered on 13 December 2022, after many inquiries to the call center on the when the order would arrive. The 6 chairs were in excellent condition, the table had a crack, I immediately took photos and sent all the details to customer service on the 13 December (ticket no. 80728). I received an email in the 14 December wanting to know if the box the table arrived in was damaged, which it was and I sent the photos. On the 16 December I received an phone call from Nosithembiso Majwabi wanting me to confirm the damage on the box corresponds to the damage to the table. My husband and I informed her we cannot confirm and cielo needs to check when the item is collected from us.Nosithembiso informed me she will send an email with the details for the table to be collected, I advised if we can get the new table replaced at the same time as this was for our Christmas lunch. We heard nothing since, my husband phoned the customer service on 19 December and was again promised the table will be collected. Seems like we have to cancel Christmas lunch.
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase and delivery. Your overall experience has not satisfying.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard. Your matter at hand has been expedited and given urgent attention.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase and delivery. Your overall experience has not satisfying.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard. Your matter at hand has been expedited and given urgent attention.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
I have received an email now with the following, after I sent the review on hellopeter:
Administration has been done to book collection. Apologies for the inconvenience caused with the order. Once tracking details are available I will provide them.
Once again no feedback on when I will be receiving the new table.
I have received an email now with the following, after I sent the review on hellopeter:
Administration has been done to book collection. Apologies for the inconvenience caused with the order. Once tracking details are available I will provide them.
Once again no feedback on when I will be receiving the new table.
Thank you for your response.
Unfortunately, when it comes to delivery confirmations it a tough one as we make use of 3rd party couriers that schedule the delivery and exchange.
I have been informed that the delivery and collection will be taking place simultaneously, so the couriers will be the informers of that information.
Your agent will be providing you with tracking details and the courier details in due time in order for us to have the couriers contact you directly.
Hope the above is in order.
Kind Regards
Customer Care
Thank you for your response.
Unfortunately, when it comes to delivery confirmations it a tough one as we make use of 3rd party couriers that schedule the delivery and exchange.
I have been informed that the delivery and collection will be taking place simultaneously, so the couriers will be the informers of that information.
Your agent will be providing you with tracking details and the courier details in due time in order for us to have the couriers contact you directly.
Hope the above is in order.
Kind Regards
Customer Care