AG
Andrew G
1 reviews | Active since Mar 2009
08 Feb 2024, 09:25
Showing the worst in customer service.
We placed an order in October 2022, and in June 2023, we reported that the chairs where faulty. We have been strung along for 9 months now, with promises of assistance and now this week have been told that our items are out of warranty so you will not assist us. Promises where made by Chante Hobbs and Tarah Norton that this will be resolved, and in early January 2024, Chante asked in an email for our address, and that they would "assist in the best way possible." Then a month later Chante simply says:"We are unable to assist in this regard, your 12-months warranty has lapsed." How is this assisting us in the best way possible? Since then Chante has ignored my emails.
Helpful (0)
Replies (4)0
Replies (4)
Cielo's replyOfficial
08 Feb 2024, 12:00Good day Andrew,
First and foremost, we want to apologize for the frustrations and inconvenience you have experienced with your purchase. I understand your concerns and share your disappointment in the extended delay and lack of resolution.
Our customer services team have tried their best to keep you informed regarding the warranty of your item and it's unfortunate that the item is now out of warranty.
We deeply regret any frustration this has caused you.
We have escalated your query and one of our Senior Customer Care Agent will be in contact with you.
We thank you for your patience in this regard.
RegardsCustomer Care Services
First and foremost, we want to apologize for the frustrations and inconvenience you have experienced with your purchase. I understand your concerns and share your disappointment in the extended delay and lack of resolution.
Our customer services team have tried their best to keep you informed regarding the warranty of your item and it's unfortunate that the item is now out of warranty.
We deeply regret any frustration this has caused you.
We have escalated your query and one of our Senior Customer Care Agent will be in contact with you.
We thank you for your patience in this regard.
RegardsCustomer Care Services
Cielo's reply08 Feb 2024, 12:00
Official
Good day Andrew,
First and foremost, we want to apologize for the frustrations and inconvenience you have experienced with your purchase. I understand your concerns and share your disappointment in the extended delay and lack of resolution.
Our customer services team have tried their best to keep you informed regarding the warranty of your item and it's unfortunate that the item is now out of warranty.
We deeply regret any frustration this has caused you.
We have escalated your query and one of our Senior Customer Care Agent will be in contact with you.
We thank you for your patience in this regard.
RegardsCustomer Care Services
First and foremost, we want to apologize for the frustrations and inconvenience you have experienced with your purchase. I understand your concerns and share your disappointment in the extended delay and lack of resolution.
Our customer services team have tried their best to keep you informed regarding the warranty of your item and it's unfortunate that the item is now out of warranty.
We deeply regret any frustration this has caused you.
We have escalated your query and one of our Senior Customer Care Agent will be in contact with you.
We thank you for your patience in this regard.
RegardsCustomer Care Services
AG
Andrew G's updateReviewer Update
08 Feb 2024, 12:06Hi, yes item is out of warranty now, but this was not the case when I reported it in June 2023(case: 79163) and again in early October 2023(Case:106584), before the warranty lapsed. This item was reported as faulty before the warranty was lapsed and Cielo decided to string us along so that they can now say "its out of warranty"
AG
Andrew G's update08 Feb 2024, 12:06
Reviewer Update
Hi, yes item is out of warranty now, but this was not the case when I reported it in June 2023(case: 79163) and again in early October 2023(Case:106584), before the warranty lapsed. This item was reported as faulty before the warranty was lapsed and Cielo decided to string us along so that they can now say "its out of warranty"
Cielo's replyOfficial
09 Feb 2024, 08:14Good day Andrew,
Our Senior Customer Care Agent were in contact with you and could assist with a possible solution to your query.
We hope that we can restore your trust in our services & products and looking forward of being of service to you in the future.
We thank you for your patience.
Regards
Customer Care Service
Our Senior Customer Care Agent were in contact with you and could assist with a possible solution to your query.
We hope that we can restore your trust in our services & products and looking forward of being of service to you in the future.
We thank you for your patience.
Regards
Customer Care Service
Cielo's reply09 Feb 2024, 08:14
Official
Good day Andrew,
Our Senior Customer Care Agent were in contact with you and could assist with a possible solution to your query.
We hope that we can restore your trust in our services & products and looking forward of being of service to you in the future.
We thank you for your patience.
Regards
Customer Care Service
Our Senior Customer Care Agent were in contact with you and could assist with a possible solution to your query.
We hope that we can restore your trust in our services & products and looking forward of being of service to you in the future.
We thank you for your patience.
Regards
Customer Care Service
AG
Andrew G's updateReviewer Update
15 Feb 2024, 08:39So its been one week since our post and no one from Cielo's has contacted us. No senior Customer Care Agent has bothered to assist. A clear sign of how they handle customers and issues.
AG
Andrew G's update15 Feb 2024, 08:39
Reviewer Update
So its been one week since our post and no one from Cielo's has contacted us. No senior Customer Care Agent has bothered to assist. A clear sign of how they handle customers and issues.