Short delivery

Item: Cielo
Rating: 2
Author: Rob I

I recently bough a multitude of items from Cielo for delivery in St Francis Bay. The bar table arrived without the top and the 8 dining chairs arrived one short. These chairs are now out of stock and we are on back order. Pretty poor service having paid for everything in advance.

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Replies (1)

Cielo's replyOfficial

03 Nov 2023, 11:45

Good day Rob

Thank you for taking the call.

We're truly sorry for the inconvenience you've experienced with your recent purchase from us.

This is certainly not the standard of service we aim to provide, and we deeply regret the issues you've encountered.

As discussed, we're actively working to address this situation promptly and to your satisfaction.

We value your business and your feedback, and we're committed to making this right for you.

Again, please accept our apologies for any inconvenience this may have caused, and thank you for bringing this to our attention.

Kind Regards
Customer Service Team

Cielo's reply03 Nov 2023, 11:45

Official

Good day Rob

Thank you for taking the call.

As discussed, we're actively working to address this situation promptly and to your satisfaction.