JK
Jaco K
1 reviews | Active since May 2024
17 May 2024, 16:44
SHOCKING SERVICE
Ordered furniture to be delivered and received the sideboard damaged , requested a replacement had to wait as they were out of stock , 2nd delivery also damaged and now today again the 3rd sideboard was delivered damaged.
Call center was no help , Called 2 times - First time I was put on hold for 20 minutes.
Second time- The sales agent is not available.
Shocking Service !!!!!
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Replies (1)
Cielo's replyOfficial
20 May 2024, 10:56Dear Jaco,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the repeated delivery of damaged sideboards and the lack of assistance from our call center. This falls far below the standard of service we aim to provide, and we deeply regret any inconvenience this has caused you.
Please know that we take your feedback seriously, in the meantime, we understand your need for a replacement sideboard, and we are committed to resolving this issue for you as quickly as possible.
A member of our customer service team will be reaching out to you shortly .
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the repeated delivery of damaged sideboards and the lack of assistance from our call center. This falls far below the standard of service we aim to provide, and we deeply regret any inconvenience this has caused you.
Please know that we take your feedback seriously, in the meantime, we understand your need for a replacement sideboard, and we are committed to resolving this issue for you as quickly as possible.
A member of our customer service team will be reaching out to you shortly .
Kind Regards
Customer Service Team.
Cielo's reply20 May 2024, 10:56
Official
Dear Jaco,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the repeated delivery of damaged sideboards and the lack of assistance from our call center. This falls far below the standard of service we aim to provide, and we deeply regret any inconvenience this has caused you.
Please know that we take your feedback seriously, in the meantime, we understand your need for a replacement sideboard, and we are committed to resolving this issue for you as quickly as possible.
A member of our customer service team will be reaching out to you shortly .
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the repeated delivery of damaged sideboards and the lack of assistance from our call center. This falls far below the standard of service we aim to provide, and we deeply regret any inconvenience this has caused you.
Please know that we take your feedback seriously, in the meantime, we understand your need for a replacement sideboard, and we are committed to resolving this issue for you as quickly as possible.
A member of our customer service team will be reaching out to you shortly .
Kind Regards
Customer Service Team.