ME
Marianne E
1 reviews | Active since Aug 2010
17 Feb 2022, 12:12
Shocking quality of product and blaming the customer
I bought a King Duck Feather topper less than 2 months ago. The feathers are sticking out and they are so sharp, you cannot lie on it AT ALL. It hurts and causes marks. I contacted customer service - their response - "is a natural product, due to the stems the feathers will come out. The stems will soften over time and with usage" RIDICULOUS! Not even the dog wants to lie on it - it is so sharp. Do not support this company and rather buy products where the company has some respect for their customers.
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
17 Feb 2022, 16:24Dear Marianne,
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
We will investigate and update you regarding same.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
We will investigate and update you regarding same.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
Cielo's reply17 Feb 2022, 16:24
Official
Dear Marianne,
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
We will investigate and update you regarding same.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
We will investigate and update you regarding same.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
ME
Marianne E's updateReviewer Update
23 Mar 2022, 13:55Thank you for good after sales customer care. The product was collected from my home and evaluated. I received store credit and was able to purchase another product. A big shout out to the after sales customer care team that assisted me! 5 stars!
ME
Marianne E's update23 Mar 2022, 13:55
Reviewer Update
Thank you for good after sales customer care. The product was collected from my home and evaluated. I received store credit and was able to purchase another product. A big shout out to the after sales customer care team that assisted me! 5 stars!
Cielo's replyOfficial
23 Mar 2022, 15:56Dear Marianne,
Thank you so much for the positive feedback.
We appreciate your support.
We hope to be of service again soon.
Kind Regards
Customer Care
Thank you so much for the positive feedback.
We appreciate your support.
We hope to be of service again soon.
Kind Regards
Customer Care
Cielo's reply23 Mar 2022, 15:56
Official
Dear Marianne,
Thank you so much for the positive feedback.
We appreciate your support.
We hope to be of service again soon.
Kind Regards
Customer Care
Thank you so much for the positive feedback.
We appreciate your support.
We hope to be of service again soon.
Kind Regards
Customer Care