CW
Catherine W
1 reviews | Active since May 2022
08 May 2024, 09:41
Shocking quality and service
Bought a fortune in furniture from cielo, 2 x patio sets, 2 x couches, 2 times chairs. Easton couches are shocking quality, started pilling in the first month. Logged a complaint, sent photos and no response 3 weeks later. Absolutely shocking service, sent 12 emails already.
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Cielo's replyOfficial
08 May 2024, 09:57Dear Catherine
Thank you for your feedback and for bringing this to our attention.
We sincerely apologize for all the challenges you've experienced with this order and logging your complaint.
This is not the level of service we aim to provide.
a Senior customer care agent will contact you shortly in order to promptly resolve your query.
Kind Regards
Customer Service Team.
Thank you for your feedback and for bringing this to our attention.
We sincerely apologize for all the challenges you've experienced with this order and logging your complaint.
This is not the level of service we aim to provide.
a Senior customer care agent will contact you shortly in order to promptly resolve your query.
Kind Regards
Customer Service Team.
Cielo's reply08 May 2024, 09:57
Official
Dear Catherine
Thank you for your feedback and for bringing this to our attention.
We sincerely apologize for all the challenges you've experienced with this order and logging your complaint.
This is not the level of service we aim to provide.
a Senior customer care agent will contact you shortly in order to promptly resolve your query.
Kind Regards
Customer Service Team.
Thank you for your feedback and for bringing this to our attention.
We sincerely apologize for all the challenges you've experienced with this order and logging your complaint.
This is not the level of service we aim to provide.
a Senior customer care agent will contact you shortly in order to promptly resolve your query.
Kind Regards
Customer Service Team.