Shocking. Once you have made your purchase you are on your own and will definitely encounter great difficulties

Cielo has beautiful, furniture, good quality, however they don’t keep it in the store, it is apparently just a showroom. Once you have made your purchase you are on your own and will definitely encounter great difficulties, from undetermined delivery dates, to random delivery times, the delivery companies are outsourced. You are then forced to take up their delivery at a standard fee of their own. So you mostly get people that are unprofessional, who just dump boxes and go, there’s no telling what’s in the box, if it’s even broken, you will have to settle for jack in the box basically. Now, lo and behold your furniture is delivered damaged, you are definitely stuck with a grueling process of returns which might cost you more delivery fees, hectic delays, a barrage of emails and calls considering they might be out of stock. They are also very good at passing the buck, or they will speak to the manager who then tells you, they will speak to the manager, then it’s coming from the head office etc. Customer service is non-existent, purchase or leave us alone if want to, you’re not forced basically.