SHOCKING NON EXISTENT CUSTOMER SERVICE

After being burned by this company three years ago I swore I would never order from them again. But I did. Their buyers have incredible taste and eye for beautiful products. But the customer service is a huge issue and has been for years.

I went into their store and bought a Sienna bed with the promise of the item landing end Feb and the delivery within 10 days.

I didn’t receive a confirmation email but I had an order doc. I trusted all was in order. The delivery date came and went, no communication from Cielo. I went into the store and spoke to the sales lady that assisted me originally. She told me it was odd that I hadn’t received my goods but said she would follow up. Next day with no word I called her to find out where the item was. She was nonchalant and said she’d let me know when she heard back from the powers that be. I objected and told her to mail me with her line manager cc’ed in and I’d escalate the issue. She didn’t. I called again and again. Eventually I had an email with little to no information and no line manager included. BUT admitting she was looking for my missing item.

Eventually I got an email with the store cc’ed in and WAIT FOR IT: her changing her story to her having told me upon order that I would only get the bed end of March. This after she admitted in an email previously that she was also looking for my missing order, I wish she had been transparent and admitted she messed up. Oddly enough, I received a mail to say my order was confirmed today so I am convinced there wasn’t an order to begin with!!!!!! This has cost my business in essence of R2k a day due to the item being necessary for listing an Airbnb unit. Shocking service and no care for customer support. I should have stuck to ordering my bed from Sofaworx. Better quality and better service.