Shocking experience at Cielo.

I have to admit that my experience has and continues to be a dreadful one. After purchasing a high-end leather couch for my study (almost R40k), I elected to exchange the couch for another of a different color. I was assured by the salesperson that that wouldn't be a problem. Well, I disagree. Firstly, it took Cielo ages to collect the couch that had to be exchanged, then they weren't prepared to meet me halfway till I paid for the collection and delivery of said couch, which left me in the position that they have my money for purchasing the original couch, the collection fee, as well as the original couch, all in their possession. They promised a quick resolution a week ago, but till today, no concrete feedback or response or willingness to accommodate a paying customer. The next step is legal from my side for non-delivery and the fact that they have my cash AND couch I have nothing to show for it, so if you want hassle-free shopping, don't go anywhere NEAR Cielo! Buyers beware!