Shocking Dismal Service from Cielo!!!!

I placed an order for a Cielo coffee table on 27th November 2025. I received an email on 28th November stating the coffee table was on back order and would reach the stores within a couple of days. I then emailed in December advising of my house move coming up mid-January and asked for the delivery date so I could confirm which address it should be delivered to. I was again asked for the new delivery address and I again asked for the delivery date so I could advise if I would still be at my current or new address. It has been an absolutely dismal experience. I decided to call this morning with it now being over 5 weeks since I placed my order to try get an answer out of someone. First I was put through and then cut off. On my second attempt I was put through and reached someone's voicemail. On the third attempt I was put through to Chante who actually was the lady who kept emailing me for my delivery address but could not provide me with the delivery date. I asked that some one please come back to me today with the delivery date - it is now afterhours and I have not heard back from anyone at Cielo. Absolutely shocking service!