LB
Leanie B
1 reviews | Active since Jun 2023
05 Feb 2024, 21:47
Shocking customer service support and products
Worst service ever experienced at Cielo Eden Meander in Dec 2023. Was told I could exhange chairs that I was not happy with (after only using them for 5 months) and now they come back saying they will repair the defective chairs and that my warranty will unfortunately run out
Still waiting for a proper explanation from head office
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Replies (1)
Cielo's replyOfficial
06 Feb 2024, 10:47Good day Leanie,
Firstly, we want to express our sincerest apologies for the inconvenience and frustration you've encountered. We understand the importance of quality service and products, and your feedback is invaluable in helping us improve.
Our customer service agent has been in contact with you regarding the collection of the items and will keep you informed of the status of the exchange.
Once again, I apologize for the inconvenience and assure you that we are taking immediate action to rectify the situation. We value your business, and we are committed to restoring your trust in our brand.
Regards
Customer Service Care
Firstly, we want to express our sincerest apologies for the inconvenience and frustration you've encountered. We understand the importance of quality service and products, and your feedback is invaluable in helping us improve.
Our customer service agent has been in contact with you regarding the collection of the items and will keep you informed of the status of the exchange.
Once again, I apologize for the inconvenience and assure you that we are taking immediate action to rectify the situation. We value your business, and we are committed to restoring your trust in our brand.
Regards
Customer Service Care
Cielo's reply06 Feb 2024, 10:47
Official
Good day Leanie,
Firstly, we want to express our sincerest apologies for the inconvenience and frustration you've encountered. We understand the importance of quality service and products, and your feedback is invaluable in helping us improve.
Our customer service agent has been in contact with you regarding the collection of the items and will keep you informed of the status of the exchange.
Once again, I apologize for the inconvenience and assure you that we are taking immediate action to rectify the situation. We value your business, and we are committed to restoring your trust in our brand.
Regards
Customer Service Care
Firstly, we want to express our sincerest apologies for the inconvenience and frustration you've encountered. We understand the importance of quality service and products, and your feedback is invaluable in helping us improve.
Our customer service agent has been in contact with you regarding the collection of the items and will keep you informed of the status of the exchange.
Once again, I apologize for the inconvenience and assure you that we are taking immediate action to rectify the situation. We value your business, and we are committed to restoring your trust in our brand.
Regards
Customer Service Care