JM
John M
1 reviews | Active since Oct 2021
14 Oct 2021, 13:36
Shocking . Customer service nowhere.
Most disappointing. Lovely products but no service. Can't buy items from store.....can't walk out with an item same day even if you pat cash. Port Elizabeth collection facility give you the impression they don't want to work. No cohesion between walk in store and collection facility. Had to call several people including customer car before I got something to happen and took 2 days. Would if taken 5 days..... . The only good experience I had was dealing with customer care, really professionally. Personally I struggle to understand hiw they even making money in PE. If I could rate t a zero I would of........
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Replies (1)
Cielo's replyOfficial
14 Oct 2021, 15:22Dear John
Thank you for your feedback.
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
As a valued customer. We would like to thank you for your business and support.
Regards
Customer Care Department.
Thank you for your feedback.
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
As a valued customer. We would like to thank you for your business and support.
Regards
Customer Care Department.
Cielo's reply14 Oct 2021, 15:22
Official
Dear John
Thank you for your feedback.
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
As a valued customer. We would like to thank you for your business and support.
Regards
Customer Care Department.
Thank you for your feedback.
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
As a valued customer. We would like to thank you for your business and support.
Regards
Customer Care Department.