SHOCKING CUSTOMER SERVICE!!!

WORST CUSTOMER SERVICE!!! Their product looks nice online and the deals are great, but do not be fooled. I ordered 2 bedside tables and a chest of drawers. The chest of drawers was damaged and I have struggled for more then a week to confirm an exchange date with them. It is impossible to get hold of anybody in the team for assistance and when you finally get through to someone, they are not able to help you or I must give my details and someone will get back to me (which does not happen). I have sent numerous emails, FB messages, messages on their website live chat, I phone them at least twice a day and still to this moment....no progress, no confirmation date and I am still waiting for the manager to contact me. What a big disappointment, especially for a first time customer. I don't know what do to do get hold of them anymore or just to get the product that I paid for. I have even asked them what else can I do in order for them to give me feedback and with no surprise...they they could not even give me feedback on that!!!