Service are very poor!!!!! please take head !!!! do not buy from Ciello

I had furniture delivered on the 11th of December 2021. I ordered a painting and it was delivered damaged I ordered a tv unit and it was delivered damaged I ordered 2 bedside tables , one was the right one and the second one was not what I ordered

I phoned them and I was prompted to fill in an online form with photo evidence of the damage , which I did

Two days later I received an email that the matter has been resolved, and asking if I want new packaging.

What was resolved ?

During the week I received a phone call from the courier company, to make arrangement for delivery , it was arranged for Saturday the 18th

On Saturday the courier brought only the item not delivered, but I refused to take it , as it was also damaged, the box torn open and you can see the damage inside

I phoned Cielo again on Monday the 20th of December, the lady took my ticket number and said she will phone me back with feedback shortly

Today is Thursday, with no call yet.

I phoned the aftersales again today and the phone just kept on ringing

I then phoned sales and the phone got picked up immediately. I explained my story , and the lady said she will transfer me to the aftersales , I even heard her in the back ground calling another lady and saying "I am transferring some one to you"

The phone rang for about 5 seconds and then it was dropped again

So I have damaged goods , that has not been replaced in 12 days I have to deal with an aftersales department that does not want to help or pick up a phone , or just plainly drops it I still have not received the correct stuff that I have ordered

This is simply very poor service and I would advice nobody to purchase anything from them , the service is very poor

Please also do not insult me with a reply that you will contact me shortly because you will note.

I dare you to post in your comment , the following:

We have contacted the client, the goods will be delivered on the XX/XX/XX as per our arrangement with the client.

we sincerely apologize for your inconvenience.

Lets see if you are up to it ?