CS
Carin S

1 reviews | Active since Oct 2018

03 Jul 2020, 07:56

Sells out of stock products and then keeps your money for over 2 weeks.

Terrible service. Bought a product online, just for them to let me know days later that it was out of stock. And now I have to wait more than 2 weeks to get my money back. Why do they have out of stock products on their website available for purchase? Not acceptable at all. Other stores can refund you in 2-5 days but Cielo keeps your money for over 2 weeks??? This was my 1st purchase from them and I was actually planning on buying a dresser from them as well. But not after this.

0
Replies (1)
Cielo
Cielo's reply03 Jul 2020, 16:05
Official
Dear Carin

Thank you for your review. 

We are truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.

Our Sales Dept has expedited your refund. Your issue at hand is given our utmost and urgent attention.

 Kindly accept our apologies for any inconvenience incurred.

 Regards
 Customer Care Department