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Johan Terblanche johanw.terblanche

1 reviews | Active since Aug 2022

01 Aug 2022, 09:28

See you again!

What a beautiful shop and great help from Amy. Prices are also not as high as one would expect from a shop of this calibre. Will be there again.

The courier service however did not meet my expectation. In this day and age when you deliver something and can't gain access to the delivery address, you first make effort to reach the customer via telephone before you return the product to the warehouse. I was supposed to get delivery... however you never know the exact time they will be there. I think you guys either need to have a chat with your courier company on their delivery efficiency...or get another company.

My score would have been a 5-star if not for the couriers.

0
Replies (1)
Cielo
Cielo's reply01 Aug 2022, 09:55
Official
Dear Johan  
 
Thank you dearly for your review and feedback. 
 
We are very pleased that your experience with Amy was an extremely seamless one.
 
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
 
We appreciate your support. We are constantly working at improving our customer experience.
 
As a valued customer, we would like to thank you for your business.
 
Kind Regards 
Customer Care