BM
Brad M

1 reviews | Active since Nov 2023

03 Nov 2023, 15:16

Scratched product

I bought a standing/seated convertible desk. It arrived with some of the vinyl edging scratched off. I just turned that part of the desk around and made it face the wall. It couldn't have happened in the packaging, and must have happened in the factory. Pretty shoddy if you ask me. I don't want to go through the effort of returning it or replacing it because I don't want to deal with taking it apart again and dealing with the return process again, only to likely face the exact same issue again too (I set it up with the scratched vinyl because I needed the desk urgently and, then already, wasn't prepared to return it). Not a great vibe. But otherwise the desk works great and feels great.

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Replies (1)
Cielo
Cielo's reply05 Nov 2023, 13:46
Official
Good day Brad
 Thank you for sharing your experience with the standing/seated convertible desk. 

We're sorry to hear that it arrived with some vinyl edging scratched off, and we understand your frustration. 

It's disappointing when a product doesn't meet your expectations, and we apologize for any inconvenience this has caused. 

It's good to know that the desk is functioning well and comfortable to use. 

Kind Regards 
Customer Service Team