BD
Busisiwe D
1 reviews | Active since Sept 2019
14 Sept 2019, 11:32
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The worst company ever bought couches 2 weeks ago, I am still waiting for delivery. Their call center is just as useless, hey put you on hold then hang up. I REGRET.
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Cielo's replyOfficial
16 Oct 2019, 14:56Good day Busisiwe,
Thank you for your review.
Please accept our apology for the experience regarding your latest purchase. The items selected were unfortunately not immediately available, but found to be dispatched within the next week.
We found that, due to the delay, you requested that the purchase be cancelled. We found that the full amount was refunded and proof of same forwarded to you shortly after receiving instruction.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely, The Customer Service DepartmentOn behalf of The Management Team
Thank you for your review.
Please accept our apology for the experience regarding your latest purchase. The items selected were unfortunately not immediately available, but found to be dispatched within the next week.
We found that, due to the delay, you requested that the purchase be cancelled. We found that the full amount was refunded and proof of same forwarded to you shortly after receiving instruction.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely, The Customer Service DepartmentOn behalf of The Management Team
Cielo's reply16 Oct 2019, 14:56
Official
Good day Busisiwe,
Thank you for your review.
Please accept our apology for the experience regarding your latest purchase. The items selected were unfortunately not immediately available, but found to be dispatched within the next week.
We found that, due to the delay, you requested that the purchase be cancelled. We found that the full amount was refunded and proof of same forwarded to you shortly after receiving instruction.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely, The Customer Service DepartmentOn behalf of The Management Team
Thank you for your review.
Please accept our apology for the experience regarding your latest purchase. The items selected were unfortunately not immediately available, but found to be dispatched within the next week.
We found that, due to the delay, you requested that the purchase be cancelled. We found that the full amount was refunded and proof of same forwarded to you shortly after receiving instruction.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely, The Customer Service DepartmentOn behalf of The Management Team