GK
Graham K
1 reviews | Active since Jan 2020
10 Jan 2020, 13:41
************ Supreme - Beware on line Retail store Cielo
My young Daughter purchased a Queen Bed base mattress set on the 27th December and went to collect it from their depot. When she got home and opened the boxes she realized that some parts were missing and some parts broken. This could happen at any store so no alarm bells yet. It is now the 10th of January, and we still have no feed back. the customer care department does not exist. If you cannot find a telephone number to contact them you realize its a ****. I urge anybody reading this to not spend one cent with Cielo. They are ************ preying on the people of this country , hiding behind good looking websites, but remain unaccountable. The meaning of "Cielo" - is "*******" in every language.
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Cielo's replyOfficial
17 Jan 2020, 10:31Dear Mr Kleinhans,
Thank you for sharing your feedback with us. First of all, we apologise for any delay in response or any inconvenience it has caused. It is unfortunate however that you made various inaccurate and defamatory statements. Our transaction volumes were much higher than expected over this period and as a result response times from our customer services department was longer as usual. We do however respond and address every single customer complaint– and our customer care number is not withheld. We have a link online to lodge issues, and the responses to customers include the allocated agent and a contact number. Nevertheless, we do take your comments seriously and we can assure you that we are continuously working at improving our after-sales service to our customers.
We hope that you would consider us again with your next furniture purchase.
Sincerely
Customer Services Department
Cielo's reply17 Jan 2020, 10:31
Official
Dear Mr Kleinhans,
Thank you for sharing your feedback with us. First of all, we apologise for any delay in response or any inconvenience it has caused. It is unfortunate however that you made various inaccurate and defamatory statements. Our transaction volumes were much higher than expected over this period and as a result response times from our customer services department was longer as usual. We do however respond and address every single customer complaint– and our customer care number is not withheld. We have a link online to lodge issues, and the responses to customers include the allocated agent and a contact number. Nevertheless, we do take your comments seriously and we can assure you that we are continuously working at improving our after-sales service to our customers.
We hope that you would consider us again with your next furniture purchase.
Sincerely
Customer Services Department