PN
Perceveerence N
1 reviews | Active since May 2017
20 Feb 2025, 15:07
Save yourself a headache and your money
Worst place to buy your furniture for your house. I bought headboard and pots from therm last year and they delivered a damaged headboard 3 times which I returned. Trying to get ahold of them is a nightmare. They have my money and refuse to refund me. My one pot is damaged and needs and exchange but no response. You have to keep running after them for things that I bought with my hard earned money. They deserve a rating of no stars at all.
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
20 Feb 2025, 16:34Dear Perceveerence,
We sincerely apologize for the issues you've encountered with both the products and our service.
This is not the experience we aim to provide, and we deeply regret the inconvenience caused.Please anticipate a call from our aftersales administrator to address your refund and exchange request as a priority.Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Kind Regards,
Customer Service Team
We sincerely apologize for the issues you've encountered with both the products and our service.
This is not the experience we aim to provide, and we deeply regret the inconvenience caused.Please anticipate a call from our aftersales administrator to address your refund and exchange request as a priority.Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Kind Regards,
Customer Service Team
Cielo's reply20 Feb 2025, 16:34
Official
Dear Perceveerence,
We sincerely apologize for the issues you've encountered with both the products and our service.
This is not the experience we aim to provide, and we deeply regret the inconvenience caused.Please anticipate a call from our aftersales administrator to address your refund and exchange request as a priority.Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Kind Regards,
Customer Service Team
We sincerely apologize for the issues you've encountered with both the products and our service.
This is not the experience we aim to provide, and we deeply regret the inconvenience caused.Please anticipate a call from our aftersales administrator to address your refund and exchange request as a priority.Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Kind Regards,
Customer Service Team
PN
Perceveerence N's updateReviewer Update
03 Mar 2025, 17:23Good Day
Shany reached out and assisted me with everything.
She was professional and helpful. She kept me up to date with everything that was happening with my order.
Thank you for sorting out the above mentioned issue.
Shany reached out and assisted me with everything.
She was professional and helpful. She kept me up to date with everything that was happening with my order.
Thank you for sorting out the above mentioned issue.
PN
Perceveerence N's update03 Mar 2025, 17:23
Reviewer Update
Good Day
Shany reached out and assisted me with everything.
She was professional and helpful. She kept me up to date with everything that was happening with my order.
Thank you for sorting out the above mentioned issue.
Shany reached out and assisted me with everything.
She was professional and helpful. She kept me up to date with everything that was happening with my order.
Thank you for sorting out the above mentioned issue.
Cielo's replyOfficial
04 Mar 2025, 22:10Good day Perceveerence,
Thank you for the update on your review.
We are pleased that Shany was able to successfully resolve your query and turn your negative experience into a positive one.
We value you as our client, and we look forward to serving you again soon.
Kind Regards,
Customer Service Team
Thank you for the update on your review.
We are pleased that Shany was able to successfully resolve your query and turn your negative experience into a positive one.
We value you as our client, and we look forward to serving you again soon.
Kind Regards,
Customer Service Team
Cielo's reply04 Mar 2025, 22:10
Official
Good day Perceveerence,
Thank you for the update on your review.
We are pleased that Shany was able to successfully resolve your query and turn your negative experience into a positive one.
We value you as our client, and we look forward to serving you again soon.
Kind Regards,
Customer Service Team
Thank you for the update on your review.
We are pleased that Shany was able to successfully resolve your query and turn your negative experience into a positive one.
We value you as our client, and we look forward to serving you again soon.
Kind Regards,
Customer Service Team