PD
Prudence D
1 reviews | Active since Dec 2020
07 Dec 2020, 10:57
Satisfied with customer service etiquette from Cielo
I bought 3 bar chairs from Cielo. After a few months, I noticed that one of them was faulty. I contacted their customer sales liaison, Monalisa Tose. She was amazing, within no time she responded to my concern, and put me in touch with Sune Nel who handled my case. These two ladies have brilliant etiquette for dealing with customers, the chair was replaced without a hassle. I was a first time purchaser at Cielo and I am very happy with how my issue with the chair was handled as well as the promptness of assisting me. They have definitely gained a long-term customer in me. Thank Monalisa and Sune:-)
Regards Prudence
Helpful (0)
Replies (1)0
Replies (1)Cielo's replyOfficial
07 Dec 2020, 13:37Good day Prudence,
Thank you so much for the excellent review.
I am sure to give Suné and Monalisa the recognition they deserve.
We apologise for the hassle and inconvenience but we are delighted to know that we could sort out the matter promptly.
We hope to see you again very soon.
Kind regards,
Customer Care
Thank you so much for the excellent review.
I am sure to give Suné and Monalisa the recognition they deserve.
We apologise for the hassle and inconvenience but we are delighted to know that we could sort out the matter promptly.
We hope to see you again very soon.
Kind regards,
Customer Care
Cielo's reply07 Dec 2020, 13:37
Official
Good day Prudence,
Thank you so much for the excellent review.
I am sure to give Suné and Monalisa the recognition they deserve.
We apologise for the hassle and inconvenience but we are delighted to know that we could sort out the matter promptly.
We hope to see you again very soon.
Kind regards,
Customer Care
Thank you so much for the excellent review.
I am sure to give Suné and Monalisa the recognition they deserve.
We apologise for the hassle and inconvenience but we are delighted to know that we could sort out the matter promptly.
We hope to see you again very soon.
Kind regards,
Customer Care
