Sales Consultant Incompetence Has Cost Me

I would like to share my experience with Cielo Design Quarter

I had made a lay-by in August for a couch and a headboard and was assisted by Nikiwe Silenge. I have completed a customer information form and gave it back to her ,then she captured my details. She gave me an invoice ,then I left as I was in a hurry.

Then on the 06th of September, I paid the balance outstanding and sent a POP. I also called the shop and they could see the payment and assured an order my order was placed and will be delivered within 07-14 working days. Days had passed,then I started to call to check the status of my order. Then on the 26th of September, I called and luckily Nikiwe was on duty and asked me to provide her with my cellphone number so she can check for me.

She said to me''the number you have provided me with isn't picked up by the system''. That is when I asked her how come as it is the number I had completed on the form. I ended up giving her my order number and that is when she could retrieve my order. Then she asked me to give her some few minutes so she can check with the courier guys what the problem was. Apparently the courier guys couldn't reach me on the numbers(both of them) because she had typed them incorrectly. All cellphone numbers I have provided starts with 082 and 072 ,but she captured 083 and 073 and then she told me she will call the courier people the correct numbers.

I was so frustrated because her mistake had cost me. I was sitting on a carpet at home for 3 weeks while the guys were coming to my place and returning back without getting hold of me because of her incompetence.

I asked her to give me the address of the courier guys so I can organize my own transport so I can go and get my items since it was long overdue and tired of sitting on a carpet, and requested that they refund me my transport fee that I had paid. Indeed, I went to Libro Park and when I got there, the delivery note was even scratched out of the incorrect number and the correct one was written next to it.

She then sent me an email requesting for my bank confirmation letter for the finance dept. to pay my refund. Later just after I had collected my order, I received a call from a lady saying that they won't be paying me back my money as the information that was provided to the courier guys is the same information that is on their system.

But my question is, where did Nikiwe get the 083/073 numbers while the form I completed had 082 and 072 numbers? Whose fault is it that she captured wrong numbers?

I haven't received any communication or my money since I provided them with my banking details and I am kindly requesting for my transport fee that I had paid.

Apart from all this, I am happy with my couch and the headboard. I love them and they are of great quality.