Rusty pots

Item: Cielo
Rating: 1
Author: Mannini L

I bought the Novice black cast iron pot from Cielo and now Im dealing rusty pots approached Cielo after sales and they have not been any help i sent images that they requested on the 6th of January its the 29th today and there is no feedback or way forward regarding my complaint, even though I have followed up via email and telephone.

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Replies (1)

Cielo's replyOfficial

30 Jan 2025, 08:53

Dear Mannin,

Thank you for bringing this to our attention.
Please note that our customer service agent has reached out to you several times via email without receiving a response, and we’ve been unable to contact you by phone.
Kindly call us at *** so we can address your concerns and arrange a full exchange of the pot.
We look forward to resolving this for you.

Kind Regards,
Customer Service Team

Cielo's reply30 Jan 2025, 08:53

Official