Ridiculous customer service

I bought a set of Nouvelle pots in December which were then delivered to a wrong person a month later, took another month for them to courier me another set and it was still sent to the incorrect person luckily this person was now aware and redirected the parcel after it was sent to her AGAIN. When I finally received my pots there were things missing that I paid for, to this day, three months later I still don’t have them all they keep saying is “we apologise for the inconvenience”. But from these people and you’ll regret it. Their service is poor to this day I’m waiting for my copper handles I paid for and they are just quiet.