REFUSING TO RESPOND AND REPAIR / REPLACE

In October 2013, we bought an OUTDOOR patio furniture set at a cost of nearly R11 000. By the following February 2014, the frame had started rusting, and we emailed their customer care several times with no response. Calls were also made, but we were told the salesperson had left, and then transferred to another department where you got cut off, and eventually you hang up. By March this year, the framework had totally disintegrated, causing the actual furniture to cave in when you sit on it. It is absolutely useless now. FINALLY after sending more less friendly emails and photos of the damage, ther customer care department responded by saying that the 12 month warranty had expired and that because we live on the coast, we should have kept it covered ! It is OUTDOOR patio furniture !!<br> We are putting a set of R11 000 on the trashheap now ! <br> We will NEVER buy anything from Cielo Lifestyle or the WHECO group again.